Taking a personalised approach can reduce risk and strengthen relationships.
Personalised Approach to a Crisis

Taking a personalised approach can reduce risk and strengthen relationships.
Blank Conflict Spiral template to map an individual’s experience.
Exploring what is meant by ‘de-escalation’ with strategies to defuse situations successfully.
Using mirroring to de-escalate and defuse potentially challenging situations.
Dave Smallwood explores the cumulative effect of experiences and how to reduce risk.
A helpful reminder of different stages of distress and ways to support.
A useful reminder of the Conflict Spiral model.